Indigo Associates is committed to providing quality services to you and it has developed this policy to inform you of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
By providing your Personal Information to us, you are taken to have read, and consent to the collection, use, disclosure and handling of your Personal Information in accordance with this Privacy Policy.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
Indigo Associates may collect your information in person by sales and customer service staff, when you engage us or make enquiries about engaging us to perform services for you, via its website, social media pages, smart phone applications, phone calls and surveys it may ask you to complete. We don’t guarantee website links or policy of authorised third parties.
The primary purposes for which we hold, use, disclose and process information include:
- Conducting our business which includes providing our services, or the services of a third party to you;
Maintaining the safety or our operations;
- To communicate information about our products and services to third party products and services that may be of interest to you;
- For our internal administrative, research, planning, marketing and developmental purposes.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Direct Marketing
We may use your name, email address and telephone number for direct marketing purposes. Where possible, we will provide you with a choice to opt-out of any of our marketing communications. We will respect your request to decline to receive these marketing communications.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
We may disclose your Personal Information to third parties so that assist us with providing the best possible service to you. These third parties and external organisations will be permitted to access only the Personal Information they need to deliver the service to Indigo Associates or to you.
Indigo Associates will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Indigo Associates will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
We will review and update this Privacy Policy from time to time as needed without notice.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Level 35, 477 Collins Street
Melbourne, Victoria 3000
info@indigoassociates.com.au
